Front Desk Agent
A few of the main duties of a front desk agent are greeting guests at the front desk answering any questions recommending activities and restaurants to guests and answering any phone calls.
Front desk agent. During check in a front desk agent will verify a guest s method of payment and run a background credit check. A great front desk agent should be smiling 100 of the time. A front desk agent is responsible for checking hotel guests in and out of their rooms. A front desk agent performs receptionist and customer service work for a resort or hotel helping to represent a business in the best way possible.
Yes i know that there are days when we don t feel like smiling but an awesome front desk member should be ready to come to work. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest s stay. Juga sebagai pusat informasi segala aktifitas baik internal staff hotel maupun eksternal tamu hotel oleh sebab itu menjadi seorang front desk agent akan langsung berhubungan dengan semua departemen didalam hotel dan tamu baik itu langsung maupun secara tidak langsung. A front desk agent works to ensure an organized and friendly interaction.
Hotel front desk agent responsibilities include registering guests managing reservations and providing information about rooms rates and amenities. They welcome and orient new guests and issue room keys. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Additionally a front desk agent will manage and update information regarding room availability rates and available amenities.
A typical day as a hotel front desk agent involves registering booking guests in and out of their rooms while accommodating any special requests. If you have a knack for customer service and work experience in the hotel industry we d like to meet you. Apply to front desk agent guest service agent and more. Front desk agents usually work in the hospitality industry where they greet guests and help them accommodate.
This front desk agent job description sample can help you create a posting that will attract the best candidates to represent your business. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position.