Front Desk Agent Duties

A few of the main duties of a front desk agent are greeting guests at the front desk answering any questions recommending activities and restaurants to guests and answering any phone calls.

Front desk agent duties. Represents the hotel to the guest throughout all stages of the guest s stay. In this position you will take reservations check guests in and out of rooms direct calls and answer all guests questions and concerns. The front desk agent responsibilities mentioned above will definitely help you in understanding the job profile of a front desk agent and plan your career accordingly. Front office manager position summary.

This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Front desk agent job summary. During check in a front desk agent will verify a guest s method of payment and run a background credit check. Proven experience as front desk representative agent or relevant position.

We are seeking a friendly service oriented front desk agent to join our growing staff. Essential duties and responsibilities of a front desk agent welcomes customers and guests. A front desk agent is responsible for checking hotel guests in and out of their rooms. Front desk agent responsibilities and duties the responsibilities and duties section is the most important part of the job description.

Front desk agent job description sample this front desk agent job description sample can help you create a posting that will attract the best candidates to represent your business. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest s stay. A typical day as a hotel front desk agent involves registering booking guests in and out of their rooms while accommodating any special requests.

A front desk agent answers phones responds to emails performs basic clerical duties books reservations handles customer inquiries and solves any problems that may arise ultimately helping to foster a positive image of a company. Fax printer etc knowledge of office management and basic bookkeeping. You must be personable and have outstanding interpersonal communication skills. Determinate s a guest s reservation status and identifies how long the guest will stay.

Hotel front desk agent responsibilities include registering guests managing reservations and providing information about rooms rates and amenities. Front desk agent assistant. Here you should outline the functions this position will perform on a regular basis how the job functions within the organization and who the job reports to. The job of a front desk agent has a huge competition and the applicant thus must be aware of the different duties performed by a front desk agent.

Familiarity with office machines e g. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible.