Help Desk Institute

Sdi s professional standards are frequently reviewed by an international committee of industry experts top service management professionals and specialist itsm practitioners so that our qualifications. Undergraduate pre university diploma postgraduate find a course events view all events news rotary club of bukit kiara sunrise awards paul january 23 2020read more help university holds inaugural convocation for diploma and december 9 2019read more the way forward in dealing with mental illness november 27 2019read more help university s american canadian education celebrates. Hdi is the organization s legal name though it began as the help desk institute.

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Help desk institute hdi company profile hdi is a world membership association for service and support professionals and is a certification body for the industry.

Help desk institute. 514 of these were from. Leading the technical support field with innovative content from experts around the globe exclusive research and strategies for all segments of the industry hdi s supportworld helps you become the expert your support center needs. The help desk institutetm hdi collected survey data of 559 responses. Sdi is in a unique position as creator of the globally recognised service desk professional standards and partnering with peoplecert to offer qualifications for service desk professionals.

Technical support professionals love hdi because it provides them with a profound sense of community. At 150 000 people strong hdi is a community built by industry peers and leaders that gives you the resources. The association for technical support professionals. The information technology infrastructure library itil the required practices for organizations bs15000 and the help desk institute hdi best practices standards for certification.

Our mission is to inspire service desks and service desk professionals to be brilliant. Hdi is the leading events and services organization empowering the technical support and service management industry and its people. The service desk institute sdi has been connecting it service professionals across the world since 1988 and is the leading global community for everyone working in the it service and support industry. This white paper is a summary of help desk best practices from the following three authority sources.

Enter both username and password to proceed. Help desk institute training. The help desk institute hdi founded in 1989 hdi is both a professional association and a certification sponsor. Captcha text cannot be empty.

We started the it service and support industry over 30 years ago and are the standard for performance improvement at both the organizational and professional levels.