Jira Help Desk
Chat conversations generate jira service desk requests each new customer message generates a new comment.
Jira help desk. Jira service desk provides powerful real time reporting so you can see your team s performance metrics and better understand trends in your workload. Manage any business project. Resources for users and administrators. If you are writing an atlassian connect app your app can request access to the jira platform rest apis by using the correct jira platform connect scopes.
The extra project layer that service desk adds is often overkill for the simplified end user participation and workflow needed by smaller organizations. This is generally the best option for teams who want to get started quickly and teams who don t want to manage the technical complexity of hosting themselves. The jira platform provides a set of base functionality that is shared across all jira applications such as issues workflows search email and more. Service desk and customer support.
With the jira service desk native mobile app employees across your organization in it hr facilities legal and more can get the help they need on the go. Add our chat for jira service desk widget on your customer portal or any website. Jira service desk is built upon the jira platform. How can i build reports in jira service desk.
Customers can send requests by email a customizable help center and an embeddable widget. As such in jira service desk you have access to the jira platform rest apis. Issue views are updated on the fly with customer s messages. Each jira application jira software jira service desk jira core is built on the jira platform.
Get help with atlassian products and services. With the jira service desk cloud we host jira service desk in the cloud for you and set up your instance instantly after a 7 day free trial subscription pricing is month to month. Prices that scale for teams of all sizes.