Va National Service Desk

The office of information and technology s oit vision is a world class it organization that provides a seamless unified veteran experience through the delivery of state of the art technology.

Va national service desk. Also referred to as the enterprise service desk or esd. Asm partners with g2 to provide the va support on the national service desk contract nsd provides front line support for it services systems and operations. If you are experiencing an issue with a va computer system va s talent management system or other va websites or applications please contact yourit services. 708 786 5828 e.

The scope of the work to be performed under this pws encompasses 24 7 365 service desk coverage. The national service desk nsd provides a central point of contact poc for enterprise class information and technology service and support as well as outage notifications and information dissemination for va 24 hours per day 7 days per week 365 days per year 24 7 365. As the central point of contact for enterprise class it service support outage notification and information dissemination the nsd supports over 400 000 va and non va staff and operates 24 hours per day 7 days per week 365 days per year. The phrase non va customers refers to applications across agencies such as the department of defense dod.

All access for non va systems supported by nsd will be provided as required.