Web Help Desk

Web help desk centralizes and automates ticketing management tasks so you can better support your customers.

Web help desk. Quickly send and receive whatsapp messages right from your computer. Almost all the time requests would get lost in the clutter. Initialize web help desk using the getting started wizard. Prior to using of solarwinds web help desk we would only use email to receive support requests.

This guide also includes role based training materials that you can distribute to your techs and clients. Link incident tickets to a single problem for better organization associate problem tickets with it assets and track the history of asset service requests. Log out of the web help desk administrator console. Help desk software lets you use imap pop and exchange protocols to automatically convert service request emails to help desk tickets.

A web based help desk adapts to your needs. With a web based help desk you can access your tickets anytime on any device using any operating system. Solarwinds helpdesk software streamlines the help desk ticket process from request to resolution manages and tracks the full lifecycle of hardware and software assets supports self resolution of issues with a. Streamline support from ticket request to resolution.

How can i provide better customer support. Start web help desk on the original server. Simplify service management with unified ticketing asset knowledge and change management. Fips 140 2 compatibility and security.

Web help desk is an improvement in every feature when compared to our previous system including alerts notifications enforcement of slas detailed emails to techs and we love the pop up notifications based on the report type selected by clients. It s so great our other non it support departments have begun using web help desk to keep them on track and on time. Laptop pc mobile you can choose whichever suits you best. Back up the following directories to a safe location.

Now we can see an exact number of open tickets at any given time. This guide picks up right after the web help desk whd installation process and walks you through the initial steps you need to start using the application. Depending on the industry you serve the data and systems you interact with can vary in terms of their sensitivity. Web help desk is surprisingly affordable incredibly easy to use it help desk software with web based ticketing change management it asset management knowledge base and more.

Web help desk whd provides you with affordable help desk ticketing and asset management.