Landesk Service Desk

Also in 2006 landesk added process management technologies to its product line and extended into the consolidated service desk market with landesk service desk. Landesk service desk is a process driven platform that allows users to effectively manages as well as automate the life cycle of every business operations including initiation updating and closing. In 2006 avocent purchased the company for 416 million.

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Its process management engine lets users build automate and adapt an organized library of user defined service management processes regardless of complexity.

Landesk service desk. This is itsm powered by heat optimized for the cloud. This is itsm powered by heat optimized for the cloud. In 2002 landesk software became a standalone company with headquarters near salt lake city utah. In 2012 landesk purchased both managed planet and wavelink a provider of supply chain mobility software solutions.

Compare ivanti itsm service desk powered by heat formerly landesk service desk to alternative it service management itsm software. Landesk was established in 1985 as lansystems acquired by intel in 1991 as its landesk division and spun off as an independent company in 2002. Landesk service desk is a process driven service management platform that provides a wide collection of tools for end to end problem resolution. Building on ivanti service manager s help desk service desk adds change management and configuration management to handle it changes quickly and efficiently to ensure high levels of service availability and quality for your it service desk software.

Landesk service desk enables organizations to take advantage of full and rich it service management capabilities including itil verified process driven incident problem request change and configuration management to manage the service and support environment on premise or in the cloud. About landesk service desk. To make sure you purchase the most effective and productive help desk software for your company you should compare products available on the market. Building on ivanti service manager s help desk service desk adds change management and configuration management to handle it changes quickly and efficiently to ensure high levels of service availability and quality for your it service desk software.

Private equity firm thoma bravo acquired landesk software in 2011. What is better zendesk or landesk service desk. 24 in depth ivanti itsm service desk powered by heat formerly landesk service desk reviews and ratings of pros cons pricing features and more. For instance here you may match zendesk s overall score of 9 6 against landesk service desk s score of 8 0.